Solt Game Privacy Policy – How We Protect Your Personal Data in Pakistan

This Privacy Policy applies to all personal data processed by Solt Game in connection with the services available at soltgame.im, including all associated mobile applications, sub-domains, and promotional communications. "Personal data" means any information that can identify you as an individual, either on its own or in combination with other information we hold.

Solt Game operates as the data controller for the personal information collected through the platform. This means we decide how and why your data is processed, and we are responsible for keeping it secure and using it only for legitimate purposes. We take this responsibility seriously — not because the law requires it, but because our Pakistani players deserve a platform they can actually trust with their details.

By registering an account on Solt Game, making a deposit, or using any feature of the platform, you confirm that you have read and understood this Privacy Policy. If you are not comfortable with any part of it, please contact support before proceeding — we would rather answer a question than have a player use the platform without fully understanding how their data is handled.

We collect only the data that is necessary to provide you with a safe, functional, and legally compliant gaming service. The categories of personal data we collect are set out below.

Data We Do Not Collect

Solt Game does not collect your CNIC number unless it is specifically required to satisfy a KYC (Know Your Customer) identity verification request, which typically applies when a withdrawal exceeds defined thresholds. We do not collect biometric data, passport scans, or physical address details unless you choose to provide them or they are required for a specific verification purpose.

Every use of your personal data on Solt Game serves a specific, documented purpose. We do not process data because we can — we process it because doing so is either necessary to provide the service or required by applicable regulations. The primary purposes are:

• Account management: Creating and maintaining your Solt Game account, authenticating your login, and enabling you to access the platform's features.
• Transaction processing: Processing your PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card. Your financial data is necessary to complete these transactions accurately and to maintain your account balance.
• Identity verification (KYC): Verifying your age and identity when required, particularly before processing withdrawals above defined thresholds or when flagged by our compliance system. This is a regulatory obligation.
• Fraud and security monitoring: Detecting unusual account activity, preventing unauthorised access, and protecting both you and the platform from fraudulent behaviour. Technical and usage data is used for this purpose.
• Responsible gaming: Monitoring patterns that may indicate problem gambling behaviour and facilitating the operation of responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Handling your enquiries, complaints, and account-related requests. Communication data is retained to allow follow-up and to improve support quality.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players navigate the platform and which features need improvement. This data does not identify individual users.
• Marketing communications: Sending you promotional emails, SMS notifications, or in-app messages about bonuses, new games, and VIP Club updates — only if you have opted in. See Section 11 for full details.
• Legal compliance: Meeting our obligations under applicable anti-money laundering, data protection, and gaming regulations.

Solt Game processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide the service you have signed up for — creating your account, processing your deposits, settling your bets, and processing withdrawals.
• Legal obligation: Processing required by applicable regulations, including KYC identity checks, anti-money laundering screening, and record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are balanced against your rights and do not override them.
• Consent: Processing for marketing communications, where we rely on your explicit opt-in. You may withdraw consent at any time — see Section 11.

Solt Game does not sell, rent, or trade your personal data to any third party for their commercial purposes. Data sharing occurs only in the following limited and necessary circumstances:

Payment Processors

When you deposit or withdraw PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, the relevant transaction data is shared with the payment provider to process the transaction. These providers operate under their own privacy policies and data protection obligations. Solt Game does not retain full card numbers or mobile wallet credentials — only the tokenised references necessary to match transactions to your account.

Identity Verification Providers

When KYC verification is required, your identity documents may be shared with our third-party verification partner, who processes the data on our behalf under a data processing agreement. This partner does not use your data for any purpose other than completing the verification for Solt Game.

Game Software Providers

The slot, live dealer, crash game, and virtual sports providers whose games appear on Solt Game may receive limited technical data (such as session tokens and bet amounts) necessary to operate their games. These providers are contractually restricted from using this data for any purpose beyond game delivery.

Regulatory Authorities

Solt Game may be required to disclose personal data to regulatory, law enforcement, or governmental bodies where required by law, court order, or to investigate suspected fraud or illegal activity. Such disclosures are made only to the extent required and after appropriate legal review where possible.

Solt Game retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods that apply on the platform are:

• Active account data: Retained for the duration of your account being open on Solt Game.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years following the transaction, in line with anti-money laundering record-keeping obligations.
• KYC documents: Identity verification documents are retained for five years from the date of verification or from account closure, whichever is later.
• Support communications: Chat transcripts and email records are retained for two years from the date of the communication, to enable follow-up and dispute resolution.
• Marketing data: If you opt out of marketing, your preference is recorded and retained indefinitely to prevent us from contacting you again. The underlying marketing profile is deleted within 30 days of opt-out.
• Technical and usage data: Anonymised usage data may be retained indefinitely for platform improvement purposes. Non-anonymised technical data (such as login logs) is retained for 12 months.

When personal data is no longer required and the retention period has expired, it is deleted securely or anonymised so that it can no longer be linked to you as an individual.

Solt Game implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The security framework applied to the platform includes:

• Encryption in transit: All data exchanged between your browser or device and the Solt Game platform is encrypted using TLS (Transport Layer Security). This applies to all pages, API calls, and payment interactions.
• Encryption at rest: Sensitive data stored in Solt Game's databases — including financial records and identity documents — is encrypted at rest using current industry standards.
• Access controls: Access to systems containing personal data is restricted to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed regularly.
• Two-factor authentication: Available to all players for their Solt Game account. We strongly recommend enabling 2FA, particularly if you make regular PKR deposits and withdrawals.
• Penetration testing: The platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online system is completely impenetrable. If you believe your Solt Game account has been compromised, contact support immediately so we can take protective action including password reset and temporary account suspension.

Solt Game uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site. A cookie is a small text file placed on your device when you visit a website. The cookies used on Solt Game fall into the following categories:

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the Solt Game platform — login and session management rely on them. Disabling optional cookies will not affect your ability to use the platform but will reduce our ability to improve it based on usage data.

As a Solt Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@soltgame.im. We will respond within 30 days in all standard cases.

Solt Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on Solt Game or provided personal data to the platform, please contact us immediately at support@soltgame.im. Upon receiving such a notification, we will investigate and, if confirmed, close the account and delete all associated data without delay.

Solt Game employs age verification procedures as part of the registration process and during KYC review to minimise the risk of minors accessing the platform. These include date-of-birth verification at registration and identity document checks for withdrawals above defined thresholds.

Solt Game sends promotional emails, SMS messages, and in-app notifications about bonuses, new game launches, VIP Club updates, and special events — but only to players who have explicitly opted in to receive them. Marketing consent is collected at registration and can be updated at any time through your account settings.

Opting Out

You can opt out of Solt Game marketing communications at any time through one of the following methods:

• Update your notification preferences in the "Account Settings" section of your Solt Game account.
• Click the unsubscribe link included in any marketing email.
• Contact support at support@soltgame.im requesting removal from marketing lists.

Opt-out requests are processed within 3 business days. Please note that opting out of marketing does not affect transactional communications — you will continue to receive emails related to account security, withdrawal confirmations, and important policy updates regardless of your marketing preference.

Solt Game may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable regulations. When we make material changes, we will notify registered players by email and/or display a prominent notice on the platform. The effective date and version number at the top of this page will always reflect the current version.

We recommend bookmarking this page and reviewing it periodically, particularly if you have recently made changes to your account or payment methods. Continued use of Solt Game after any Privacy Policy update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a privacy-related concern about how Solt Game handles your personal information, please get in touch:

• Email: support@soltgame.im — for privacy enquiries, please include "Privacy" in the subject line.
• Live Chat: Available 24/7 directly from the Solt Game platform. Our support team operates in Pakistan Standard Time.

Privacy and data protection requests are handled by our compliance team and will be acknowledged within 24 hours. Full responses to data access, rectification, and erasure requests are provided within 30 calendar days. For complex requests we may extend this by a further 30 days, and we will inform you if this is the case.